Website How Do I?

At the bottom of this page are several frequently asked questions and their answers.  Please consult these questions before emailing the Registrar/Webmaster for help.

RETURN to the WYHA HOME PAGE

To return to the WYHA Home Page, click on the Webster Cyclones logo at the top of the page.

WHAT ARE the TABS at the TOP of the WYHA Webpage?

The Tabs at the top of the page are:
      ORGANIZATION: info about WYHA
      PROGRAMS: Program descriptions with registration links
      ICE SCHEDULE: view of the organization ice schedule for all teams
      TEAMS: all team page links are listed here
      RESOURCES: helpful info for PARENTS, MANAGERS and COACHES
      EVENTS: Info for all of Webster Youth Hockey, we will post Team achievements as well as Events such as Try Hockey for Free here


WHAT ARE the LINKS in the top left hand Corner?  MyCalendar, Dashboard & iCAL

These links allow parents to update their email, add another parent's email to their account, fix basic informaton about their child and SEE A FAMILY CALENDAR.

1.)    Log in (and Sign up):  Use Log in to log into the WYHA website.  Use Sign Up to create an account.  For 2018-19, all parents who wish to receive team emails must sign up for an account.  In future years, you can re-use your account to register your player and access other features described below).


2.)    DASHBOARD: This link is available once signed into your WYHA/Crossbar account.

          a.       PLAYERS: This tab lists all players & team staff registered by this email account.  Click on the “View Details” to see the details for each player.  The View Details display has three items parents may find useful:

                     i.      Edit Player: This allows the parent to fix spelling errors of the player’s name and update their birth date if was entered incorrectly.  NOTE these changes ONLY affect the player on the WYHA website.  If the player’s info is incorrect on USA Hockey, then please contact the WYHA Registrar to have your player’s info updated.

                     ii.      Add Parent: This feature allows the registering parent to add another parent’s email address to the player’s record.  Note the parent being added will have to verify their email address when they get the email and setup an account (if they have not already set one up).

                     iii.    Add Membership:  This feature allows a parent to add an updated USA hockey membership to their player’s record.

          b.      PROFILE: This tab allows the parents to update their account by updating their name (fix typos etc), phone #, email address and password. 

NOTE #1: If updating an email, the parent MUST follow the instructions in the verification email to verify the new email.  The parent will NOT receive any emails until it is verified.

NOTE #2: If a Team Staff member (coach, manager, etc.) notices his/her name is incorrect on the Team Website, this is where the name is fixed/updated!


3.)    MY CALENDAR: This link is available once logged onto the WYHA website.  Every player’s schedule (and parent if registered as a Team Staff member) associated with this email address will be shown on the My Calendar display.  Another name for this feature would be FAMILY HOCKEY CALENDAR.  Players must be registered and assigned to a team for their schedule to show up on this display.  Also, if you are not the registering parent, you must have either the registering parent OR email the Registrar at registrar@wyha.com to have your email & its associated account attached to your child.

         a.      iCal - select the SUBCRIBE button on the MyCALENDAR display and follow the instructions.  If this does not work, please send the name of your Mobile Phone (K8V, iPhone6, etc.) and operating system (Android, Apple) to the registrar/webmaster at registrar@wyha.com and she can have Crossbar investigate.

         b.    Trouble Shooting for MyCalendar and the iCal features:

                       1. Have you set up a WYHA website account in your name and email address?  See 1.) above.

                       2. Are you logged onto the website?   See 1.) above

                       3. Is your website account associated with all of the players schedules?  The parent who registered each child can add you to the PLAYERS record.  See 2.) a. ii.    ADD PARENT above.     Alternative: email registrar@wyha.com and ask to be added.  Please identify the child or team staff member and the family relationship.

FREQUENTLY ASKED QUESTIONS

How Do I See the Details of the Payment Plan We Signed up For?

     A. Log on (must be the registering parent)

     B. Select Dashboard (upper left corner)
     C. Select PLAYERS on the left hand side

     D. Select "View Details" next to your player's name
     E. Scroll down, then under Registration History, select "View Details"
     F. The payments & dates are listed.  Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.


NOTE: The $150 payment made at Evals or Tryouts (some parents paid this after Tryouts or Evals but before 6/1) will NOT be shown on this page.  Credit Card payments that were made on our old website & payments by check are offline payments and there is no ability to show these on the registration details page.


How Do I Change or Add a Credit Card to My Child's Registration?

Credit/Debit Cards expire or are lost/stolen.  Once you are notified of a failed payment, please update your card as soon as possible.  If you are having problems, please contact the Registrar at registrar@wyha.com

Steps to change/add a credit card:

1.)    Log on

2.)    Click on the Dashboard (link in upper left hand corner)

3.)    Click on the PLAYERS tab on the left hand side of the page

4.)    Click on View Details next to your child’s name

5.)    Page down on the Player Info page until you get to “Registration History”

6.)    Click on View Details next to the Program your child has payments remaining on (usually TRAVEL 2018-19, EMPIRE HOUSE 2018-19, GIRLS 2018-19, or PONY 2018-19)

7.)    Click on the EDIT button next to the card # of the next installment and add another card

8.)   Once you have changed/added a new credit/debit card, please notify the Registrar at registrar@wyha.com so she can adjust the payment due date with Crossbar so the payment goes thru as payments in the past must be adjusted.



My Name on the Team Staff is wrong - how do I Fix This?

1.) Log on to the WYHA website using your email address and password.
2.) Click on the DASHBOARD link in the upper left hand corner.
3.) Click on the PROFILE link on the left hand side

4.) Change the First or Last Name field and click on SAVE.  Your name will auto-update on the Team Website.


I am the Registering Parent - How do I add spouses, step-parents, grandparents to my child(ren)'s registration so their MyCalendar has their schedule(s)?

A. Log on (must be the registering parent)
B. Select Dashboard (upper left corner)

C. Select PLAYERS on the left hand side

D. Select "View Details" next to your player's name
E. Add the top of this display is a Link "+ ADD PARENT".   Click on this link.
F. Add the parent's email address and select ADD PARENT
       1. If the parent already has an account, they will be added immediately.
       2. If the parent does not have an account, then a verification email will  be sent to them.  They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number.  The parent will be added once they have created their account.
G. Parents associated with the child can check to see who has been added by following steps A thru D at any time.


What is MyCalendar?
Another name for MyCalendar is FAMILY HOCKEY CALENDAR.  All children who have been assigned to a team(s) whose registrations are associated with your account will be shown on the MyCalendar display.   There is also an iCAL feed SUBSCRIBE button on the MyCalendar display.  To find the MyCalendar display, log on with your account and click on the MyCalendar link in the upper left hand corner.
Troubleshooting:
1.) I can't log on.  Please click on the SIGN UP link in the upper left hand corner and create an account.
2.) Signup
says this email already has an account.  Follow the forgot password instructions.  If no email to reset the password is received (check your JUNK or SPAM folders 1st!), email the registrar to have Crossbar manually verify or reset your account.
3.) I logged on and clicked on the MyCalendar link and I don't see my child('s) schedule.   Solution: Ask the registering parent to add you as a Parent on the child('s) registration (see above question).
Who is the MyCalendar Most Useful for?
1.) Families with more than one child registered in WYHA.
2.) Families with a Goalie - the Goalie clinics are shown on the MyCalendar and on the EGoalie Clinic Team pages.

3.) Any child that is signed up for RWB Supplemental, the Squirt & Peewee House Clinics, any child who is an alternate on the Squirt RED or any Travel or Girls Team, Girls on the 12U Supplemental team (both their Empire House & Girls 12U Schedule will show up on the MyCalendar)
4.) Any family that wants to use the iCal feed.  The SUBSCRIBEbutton is on the MyCalendar page.


How Do I Change my Email Address or Password?
1.) Log on to the WYHA website using your email address and password.

2.) Click on the DASHBOARD link in the upper left hand corner.
3.) Click on the PROFILE link on the left hand side

4.) Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save.   NOTE: any new email address will require that you verify the email address so watch for the verification email and follow the instructions, other wise your account may get stuck in limbo and require help from Crossbar to fix it.